An integrated communications suite that goes one step beyond communication



... It provides a value added platform to work along and integrate your current customer communication channels
... It can predict situations with analytics
... and follow up on customers and processes actively with a higly flexible smart workflow case system

In short it provides mission critical smart targeted communication with your customer to provide an overall enhanced experience



Hound

Smart Case Follow Up System

Design, plan, track and follow up customer communication processes with dynamic event situations.

Detect situations and act automatically through different media.


  • Churn control - prevention - follow up
  • Revenue Management
  • General Customer follow up
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TeleWare

Communications Suite

Design a communication scheme to handle all communications of your company.

Use the contact flow graphic tool to design your customer attention desk.

Enable two-way communications by integrating with Hound.


  • Integrated IVR - CTI Contact center
  • Predictive dialing
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Big Data

Integrated Data Mining Engines

Cutting edge algorithms integrated with Hound and TeleWare, as well as other data sources provide valuable information both for decision making or to start automated processes with Hound.


  • Churn Prediction / Control
  • Customer service valuation
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PARTNERSHIPS


Partner



  Partner




SUPPORT

Latin America: +506 2234-7771
US: +001 (408) 538-2113
 
To request opening a support case please:
Write to: support@zeus.kinetos.com
Or log in to: zeus.kinetos.com/support

CONTACT US

Contact email: contact@kinetos.com
Support email: support@kinetos.com
 
US Phone: +001 (408) 538-2113
Costa Rica HQ: +506 2234-7771
 

Milestones

Some of our achievements

  • 2016

    Revenue Management + Big Data Analysis

    Kinetos selected as Technology partner for important international education firm to provide analytics and education processes follow up to manage service to students, registration levels, attrition and customer service

  • 2016

    Big Data agreement

    Kínetos as head of consortium to provide important Government with Big Data analysis

  • 2015

    Big Data

    Kínetos creates joint venture with Big Data specialist firm Predisoft international to incorporate mathematical models for prediction adapted to Kínetos systems and Churn + retention + collection models.

  • 2015

    Big Data agreement

    Kínetos Signs agreements with top level Big Data specialist Singularities (SingularMe LLC) to pursue and incorporate costumer modeling machine learning algorithms into Kínetos Big Data suite. Customer Retention Systems, and others will be positively impacted by this algorithms thus providing a one of a kind new concept of increased communications and follow up to reduce Churn and customer Attrition.

  • 2015

    CCSS Reports 600 M$ increase in debt collection by using Revenue Management system of Kinetos


    Costa Rica´s Social Security Authority (CCSS) reports 600+ M$ of increased collection during 2015.

  • 2014

    CCSS

    Kínetos suite is selected as main communications and follow up platform for Costa Rica´s Social Security Authority (CCSS), resulting in an increase in revenue of approximately $50M from 01/2014 to 01/2015.

  • 2013

    Dialogic

    Kínetos signs agreement with Dialogic Corporation to enter Dialogic One Partner program, with this Kínetos plans to integrate TeleWare communications suite into a select group of Dialogic's-based solutions.

  • 2013

    TeleWare chosen

    TeleWare Suite Chosen by 50K Employee public corporation to handle communications.
    Important regional corporation in Latin America chooses Kínetos technology to handle all intelligence behind communications. Integrated Call Center- Predictive Dialing, integrated media auto notifier (SMS, phone, fax, email).

  • 2012

    TeleMessage 2.0

    TeleMessage 2.0 now released, some of it's features include: Agent control application with support for Windows 8, Windows Server 2008.

  • 2011

    Web based TeleViewer released

    Kínetos announces the release of the new Ajax/RIA based TeleViewer. Among the many improvements, it will provide a totally redesigned interface, which will give a much easier more powerful experience to the user.

  • 2011

    TeleWare 5.0

    New Telephony Platform
    TeleWare 5.0 is out, new features and better web 2.0 control modules now on the platform. GET IT NOW!